Support
Frequently asked questions about TeoMind and how to reach us.
Contact us
For questions, ideas and problems, write to info@teomind.app. In the app: Parent Area › Settings › Contact Us.
Frequently asked
How do I unlock Premium on a new device?
On a device signed in with the same Apple ID, tap Parent Area › Settings › “Restore purchases”.
How do I cancel the subscription?
iPhone/iPad Settings › [your name] › Subscriptions › TeoMind, or Parent Area › Settings › “Manage subscription”.
I forgot the parent PIN.
Tap “I forgot my PIN” on the PIN screen. Confirm it’s you with your device passcode (or with your parent account, if you signed in with Apple) and choose a new PIN.
Does progress move to my other device?
Yes — if both devices use the same iCloud account, progress syncs automatically. The data is kept in your own iCloud account.
There’s no sound.
Sound and music can be switched on and off separately in the child’s settings. In listening games, if the device is muted, Teo says so and a “Sound is on — carry on” button appears.
How do I add another child?
Parent Area › Settings › “Add a child”. The free version allows one profile; Premium allows up to three.
Which devices are supported?
iPhone and iPad with iOS / iPadOS 26.5 or later, in portrait and landscape on iPad.